I called the office Saturday concerning the repair that needs to be done on the air conditioning unit. The original work order was filled out and turned in on Tuesday, 9/8/09. I was told that they had only one maintenance person and that she had to check to see if the work order was in the system. She said she would check and call me back in 5-10 minutes.Well, I never received that return phone call, just as I had suspected!
Sunday 9/13/09, I called the office again. Mind you this is the forth call over the same issue! I spoke with Bianca. She said she would let her superior know immediately and call me back in 5-10 minutes.
Bianca returned the call 30 minutes later. She told me they only had one maintenance guy who was responsible for three properties and that he was not on the Wyndsor Forest property today. She said I needed to come into the office and fill out another work order. I asked her why I had to fill out another one. She said the maintenance guy probably has the work order I filled out on Tuesday, so it was no longer in the system. If I fill out another one she could mark it urgent and he would get to it asap. I don't understand what kind os system they are running but, it is very inefficient. It should not be my responsibility to make sure the maintenance guy receives the work order especially when I have already filled out and turned in a work order to office management.
I guess I'm going to have to go back up to the offic. I had to cook dinner and didn't have time to go up there Sunday, considering they are only open for 4 hours!
OMG! OMG! OMG!
Monday, September 14, 2009
Wednesday, September 9, 2009
Air Condition Unit Flooding Carpet....
It seems every time I turn around I'm have to deal with another situation here at Wyndsor Forest Apartments, Union City, GA. Today I filled out a maintenance request for the repair of the air conditioning unit. It is flooding the carpet in front of the laundry room and the carpet in front of the unit itself. I wonder how long it will take them to come and take care of this? I also reported the mold on the ceiling of my bathroom. I'm going to google mold and read up on it. I believe that there is a type of mold that can be detrimental to your health. I want to make sure that that mold isn't what's growing in my apartment. Maybe I need to get the health department out here?
I would like to report that the front entrance security gate is broken again. They had it fixed less than a week ago and its out again! It's open season here at Wyndsor Forest Apartments again!!
Stay tuned! My next blog entry will contain a video showing the mold in my apartment!
I would like to report that the front entrance security gate is broken again. They had it fixed less than a week ago and its out again! It's open season here at Wyndsor Forest Apartments again!!
Stay tuned! My next blog entry will contain a video showing the mold in my apartment!
Sunday, September 6, 2009
Screen Porch a MESS...............
When I moved into Wyndsor Forest Apartments in Union City, GA. I was promised that the screen porch area would be cleaned up and that the screens would be repaired. Well, 18 months later I would like to report that nothing has been done to keep that promise!! There have been 5 different managers since I've been here. Each one has given their word to do something about the problem but unfortunately none of them has kept that promise. I moved in on March 16, 2008 and was charged the full amount of rent til June 2009. I believe this is unfair and unethical. I should be able to use all the square footage of my apartment if I'm going to be charged the full amount for rent. I was told by the last manager, Gina, that I would only have to pay $955 until the screen porch area was cleaned and repaired. I believe this to be toooo.. much too! Truthfully this apartment is only worth $800 a month. Watch the movie and you'll see what I'm talking about first hand...
I wonder how many other residents are being treated unfairly and are having to deal with Wyndsor Forest unfair consumer practices?........
Check me out on Youtube http://www.youtube.com/watch?v=8MND0B5mzNg
I wonder how many other residents are being treated unfairly and are having to deal with Wyndsor Forest unfair consumer practices?........
Check me out on Youtube http://www.youtube.com/watch?v=8MND0B5mzNg
Friday, August 28, 2009
Gargage, Garbage, GARBAGE...........!!!!!
For the past few days the dumpsters at Wyndsor Forest Apartments in Union City, GA, have been over flowing with garbage. I don't know what the problem is but, it is very unsightly, considering the garbage receptacles are located in the front of the complex next to the mail boxes. Every time you go to get your mail you have to see and smell this mess!! I wonder if they've paid the garbage bill? When I have time tomorrow, I'm going to the office to inquire about the situation.
Check me out on Youtube
http://www.youtube.com/watch?v=L99wQzB8bTc
Thursday, August 27, 2009
We're a Gated community Again.........
Wyndsor Forest Apartments has finally fixed their front entrance gate. It took long enough! I wonder how many people had to complain before they decided to fix it?
For the last couple of months we have been without security at our front gate. It remained open 24-hours allowing anyone to get into the complex. I'm so.... glad it is operating now. It makes me feel a little more secure.
For the last couple of months we have been without security at our front gate. It remained open 24-hours allowing anyone to get into the complex. I'm so.... glad it is operating now. It makes me feel a little more secure.
Monday, August 24, 2009
They FINALLY did something.........
August 11,2009
Maintenance came to make the following repairs;
1. Unclogged sink in master bathroom.
2. Corking placed around front door area to seal gaps and keep lizards and bugs from entering apartment.
3. Ceiling stains in kitchen and laundry room from leak in upstairs apt. repaired
The maintenance guy told me there was nothing he could do about the water accumulating in the dishwasher. He told me to run the dishwasher once a week with a little bleach to get rid of the odor. I have had dishwashers before and have never had this to happen with any of them. The odor is so... raunchy that I Have nor ever will use it to wash my dishes. He said this problem is common to all the other apartments also. In other words he was telling me to just live with it!
He also said that there was nothing he could do about the master bathroom toilet filling up with soapy water to the point of running over. He said it happens sometimes because the main line gets clogged. The only time it would need to be investigated further is if it flooded every time the toilet was flushed.
I believe I'm being given the run around just to shut me up!!! These apartments cost tooo..... much to have to deal with so many issues.
Maintenance came to make the following repairs;
1. Unclogged sink in master bathroom.
2. Corking placed around front door area to seal gaps and keep lizards and bugs from entering apartment.
3. Ceiling stains in kitchen and laundry room from leak in upstairs apt. repaired
The maintenance guy told me there was nothing he could do about the water accumulating in the dishwasher. He told me to run the dishwasher once a week with a little bleach to get rid of the odor. I have had dishwashers before and have never had this to happen with any of them. The odor is so... raunchy that I Have nor ever will use it to wash my dishes. He said this problem is common to all the other apartments also. In other words he was telling me to just live with it!
He also said that there was nothing he could do about the master bathroom toilet filling up with soapy water to the point of running over. He said it happens sometimes because the main line gets clogged. The only time it would need to be investigated further is if it flooded every time the toilet was flushed.
I believe I'm being given the run around just to shut me up!!! These apartments cost tooo..... much to have to deal with so many issues.
What Would You Do..................?
Below is a date by date detailed account of everything else that has transpired that I have not yet discussed in this blog:
May 28, 2009
Meet with Gina, office manager. She informed me she could not offer me the month of June free as originally promised by previous management. She said she could offer me $955/month until the maintenance issues in my apartment had been corrected. I inquired again when my back porch area would be cleaned and the screens repaired. She assured it would be taken care of soon.
May 29, 2009
Natasha, from management office called wanting me to come sign the new lease. The revisions had not been included. I told her I was not going to sign it and that I had discussed all this with Gina yesterday. I told her apparently there was a communication gap with her and Gina. She proceeded to tell me I had to sign it or they would terminate my lease and I would have to pay the going market value of $1080/month. I did not appreciate her attitude nor the threatening tone with which she spoke to me. I told her I would not sign until the revisions had been made and the maintenance issues in my apartment were corrected. After the call ended I proceeded to call Gina, the complex manager. She had given her personal cell phone number and told me to call her if I needed to. I left a message on her voice mail informing her of the conversation that had just occurred with Natasha. I asked her to please return my call.
June 2, 2009
Have not received a return phone call from Gina. I called the office to speak with her. Sonya answered the phone. She told me Gina was unavailable until next week. She said she would relay the message to Gina to call me about an important matter.
June 20, 2009
Sonya from management office called and told me my lease was ready to sign. Nothing had been changed in the lease nor had anything been done to correct the problems in my apartment and t I I told her I was not going to sign anything. She told me she would fill out a work order and give it to the maintenance manager. I told her I had left messages for the apartment manager to call me over two weeks ago and had not yet received a return phone call. She said the manager had been very busy.
Wow! Busy! REALLY!
June 24, 2009
Have not received any communication from office management as yet. No maintenance has been done!
July 1,2009
So very.......... frustrated with this whole situation! I wrote over a 7-page letter explaining everything that has transpired since I moved here and mailed it certified mail to the District Office( Harbor Management, Inc.,3190 NE Expressway, suite 410, Atlanta, GA, 30341). Since I cannot get the office management to do anything maybe the District Office will!
July 20, 2009
Phyllis, from management office, called to let me know she was the new manager. (OH MY GOD, ANOTHER MANAGER!) . She said that Corporate Office had forwarded her a copy of the certified letter I had mailed to them. She said she would like to make an appointment with me so that she and the maintenance manager could come to my apartment and discuss all the maintenance issues that needed to be taken care of. The appointment was set for Thursday, July 22, 2009 at 2:00 pm.
July 22, 2009
No one showed up for the scheduled appointment nor did I receive a call to re-schedule. I figured just as much!!
July 25, 2009
Went to the office and filled out two pages of work orders filled with repairs that needed to be corrected. Below is a list of what was included in the work orders;
1. Handle on toilet in hallway bathroom broken; won't flush.
2. Wash machine water draining into toilet in master bathroom causing it to flood over.
3. Air filter needs changing. Hasn't been changed since April.
4. Master bedroom sink clogged.
5. Holes around front door needs to be plugged. Lizards and bugs are getting into the apartment.
6. Water still accumulating in dishwasher causing a bad odor.
7. Ceilings in laundry room and kitchen need to be repaired from a leak in upstairs apt. that occurred last year. Laundry room fixture also flooded from leak.
8. Leak under hallway bathroom sink.
9. Outside foyer area needs power washing. Was not done before moving in and has not been done since moving in.
August 2, 2009
Phyllis called to apologize for not showing up on the 22nd. She said she was in the hospital. She promised to call me the next day to reschedule another time.
August 3, 2009
Phyllis did not call to reschedule today as she had promised. I'm so....very....very...frustrated!!! If I had the money I would sue this apartment complex!!
If all this was happening to you what would you do???????
May 28, 2009
Meet with Gina, office manager. She informed me she could not offer me the month of June free as originally promised by previous management. She said she could offer me $955/month until the maintenance issues in my apartment had been corrected. I inquired again when my back porch area would be cleaned and the screens repaired. She assured it would be taken care of soon.
May 29, 2009
Natasha, from management office called wanting me to come sign the new lease. The revisions had not been included. I told her I was not going to sign it and that I had discussed all this with Gina yesterday. I told her apparently there was a communication gap with her and Gina. She proceeded to tell me I had to sign it or they would terminate my lease and I would have to pay the going market value of $1080/month. I did not appreciate her attitude nor the threatening tone with which she spoke to me. I told her I would not sign until the revisions had been made and the maintenance issues in my apartment were corrected. After the call ended I proceeded to call Gina, the complex manager. She had given her personal cell phone number and told me to call her if I needed to. I left a message on her voice mail informing her of the conversation that had just occurred with Natasha. I asked her to please return my call.
June 2, 2009
Have not received a return phone call from Gina. I called the office to speak with her. Sonya answered the phone. She told me Gina was unavailable until next week. She said she would relay the message to Gina to call me about an important matter.
June 20, 2009
Sonya from management office called and told me my lease was ready to sign. Nothing had been changed in the lease nor had anything been done to correct the problems in my apartment and t I I told her I was not going to sign anything. She told me she would fill out a work order and give it to the maintenance manager. I told her I had left messages for the apartment manager to call me over two weeks ago and had not yet received a return phone call. She said the manager had been very busy.
Wow! Busy! REALLY!
June 24, 2009
Have not received any communication from office management as yet. No maintenance has been done!
July 1,2009
So very.......... frustrated with this whole situation! I wrote over a 7-page letter explaining everything that has transpired since I moved here and mailed it certified mail to the District Office( Harbor Management, Inc.,3190 NE Expressway, suite 410, Atlanta, GA, 30341). Since I cannot get the office management to do anything maybe the District Office will!
July 20, 2009
Phyllis, from management office, called to let me know she was the new manager. (OH MY GOD, ANOTHER MANAGER!) . She said that Corporate Office had forwarded her a copy of the certified letter I had mailed to them. She said she would like to make an appointment with me so that she and the maintenance manager could come to my apartment and discuss all the maintenance issues that needed to be taken care of. The appointment was set for Thursday, July 22, 2009 at 2:00 pm.
July 22, 2009
No one showed up for the scheduled appointment nor did I receive a call to re-schedule. I figured just as much!!
July 25, 2009
Went to the office and filled out two pages of work orders filled with repairs that needed to be corrected. Below is a list of what was included in the work orders;
1. Handle on toilet in hallway bathroom broken; won't flush.
2. Wash machine water draining into toilet in master bathroom causing it to flood over.
3. Air filter needs changing. Hasn't been changed since April.
4. Master bedroom sink clogged.
5. Holes around front door needs to be plugged. Lizards and bugs are getting into the apartment.
6. Water still accumulating in dishwasher causing a bad odor.
7. Ceilings in laundry room and kitchen need to be repaired from a leak in upstairs apt. that occurred last year. Laundry room fixture also flooded from leak.
8. Leak under hallway bathroom sink.
9. Outside foyer area needs power washing. Was not done before moving in and has not been done since moving in.
August 2, 2009
Phyllis called to apologize for not showing up on the 22nd. She said she was in the hospital. She promised to call me the next day to reschedule another time.
August 3, 2009
Phyllis did not call to reschedule today as she had promised. I'm so....very....very...frustrated!!! If I had the money I would sue this apartment complex!!
If all this was happening to you what would you do???????
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